Documented non-delivery
The paid service was not delivered through the agreed platform workflow by the applicable delivery point.
Payment support
A fair, evidence-based refund review.
Refunds are not automatic or universal. Eligibility depends on the payment record, agreed service scope, delivery history, and documented circumstances.
When to request a review
Common grounds considered
These circumstances may qualify for review. They do not by themselves guarantee approval.
Duplicate payment
The same charge was processed more than once for the same service or order.
Material service failure
The delivered support materially differed from the confirmed scope and the issue is supported by order records.
How to request a review
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1
Contact support
Use the contact channel linked below and identify the affected order or transaction.
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2
Provide the relevant record
Include the confirmed scope, payment reference, delivery record, and a concise explanation of the issue.
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3
Allow the records to be reviewed
Support will compare the request with the transaction, messages, agreed scope, and delivery history before communicating an outcome.
Have the order and payment details ready?
Send a clear request so support can locate the relevant records. This page is a summary; the applicable terms remain part of the review.